experience

OMNICHANNEL HEAD OF CUSTOMER SUCCESS for SMCP

As an Omnichannel Customer Success Manager, I currently oversee the development, monitoring, and implementation of a comprehensive Customer Success Management (CSM) strategy. This strategic initiative is aimed at achieving a remarkable 12% increase in e-commerce sales, a goal that we are actively pursuing on an ongoing basis.

In my current role, I lead a diverse team of 26 professionals spread across 14 different countries, coordinating their efforts and aligning their strategies to ensure the effective execution of our CSM initiatives.

I am also actively involved in crafting and executing targeted campaigns and innovative strategies tailored to meet and surpass key performance indicators (KPIs) across the European, American, and Asian markets. These initiatives are instrumental in enhancing our customer engagement, retention, and overall satisfaction, driving ongoing business growth and success across these global markets.

EUROPE CUSTOMER SUCCESS HEAD MANAGER for SMCP

As a Customer Success Manager (CSM) responsible for Europe, I developed and closely monitored the Customer Success Management strategy for the European market. The primary objective was to consistently achieve and surpass Key Performance Indicators (KPIs) within the region.

A significant aspect of my responsibilities involved tailoring the CSM strategy to suit the unique characteristics and needs of each distinct market and customer target within Europe. This tailored approach ensured that our efforts were finely tuned to maximize customer satisfaction and loyalty.

By harmonizing our strategy with the specific requirements of diverse European markets, I contributed to the sustained growth and success of our organization, fostering robust client relationships and delivering exceptional value to our clientele during my tenure.

PRODUCT MANAGER at INDITEX

In my role as a Product Manager, I played a pivotal role in the ideation and development of innovative concepts, experiences, and creative assets. My approach was hands-on, actively engaging in creative development, art direction, and content execution across all communication channels.

To ensure the successful implementation of our strategies, I collaborated closely with cross-functional teams across the creative spectrum. My leadership extended to guiding and coordinating these teams to meet and exceed Key Performance Indicators (KPIs), ensuring the effective execution of our initiatives.

Additionally, I undertook the responsibility of spearheading sustainability, ethics, and new technology projects. These initiatives were instrumental in achieving the highest sustainability rate for Inditex during the years 2017 and 2018. Through meticulous planning and execution, I contributed to the organization's commitment to ethical practices and innovation, further enhancing its reputation and market position."

This revised explanation emphasizes your leadership, innovation, and results-driven approach as a Product Manager, showcasing a high level of professionalism and impact in your role.

DESIGNER at WOMEN'SECRET

I was responsible for the end-to-end process of conceiving and delivering collections. My role involved close collaboration with cross-functional teams, particularly the creative and sales departments, as well as forging partnerships with international and local suppliers. The culmination of these efforts was a notable 4.8% increase in sales.

As an advocate and champion of creative strategy, I actively endorsed and implemented a comprehensive approach. This involved conducting extensive research and in-depth analysis of the existing strategy, alongside a rigorous examination of current market demands. Through a data-driven and research-backed approach, I contributed to the formulation of a robust creative strategy that aligned seamlessly with our brand's objectives and market dynamics.

My multifaceted role as a Designer required a meticulous attention to detail, a flair for creativity, and an astute business acumen, all of which were integral in driving both artistic excellence and commercial success within the organization."

This revised explanation underscores your responsibilities, collaborations, and achievements as a Designer, showcasing your professionalism and significant contributions to the organization.

DESIGNER at MARKUS LUPFER

I was entrusted with the pivotal task of conceptualizing and meticulously executing collections. This encompassed a multifaceted process that spanned creative ideation, design development, material selection, and the overall orchestration of each collection's creation.

My responsibilities entailed envisioning and translating creative concepts into tangible, market-ready products. I harnessed my expertise in design, fashion, and aesthetics to ensure that each collection was not only visually compelling but also aligned seamlessly with brand identity and market trends.

Throughout the development and execution phases, I maintained a meticulous eye for detail and quality, ensuring that the collections met the highest standards of craftsmanship and design excellence. My role demanded a profound understanding of consumer preferences, trend analysis, and the ability to innovate while adhering to established timelines and budget constraints.

By consistently delivering collections that blended creativity with practicality, I contributed to the organization's brand appeal and market competitiveness, elevating its position within the industry.